Refund policy

We have a 30-day return policy, which means you have 30 days after your order is delivered to request a return.

To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging. Proof of purchase may also be required.

To request a return, contact us at hello@petborough.com. If your return is accepted, we’ll provide instructions on where and how to send your item. Customers are responsible for return shipping costs. Items sent back without first requesting a return may not be accepted.

Damages or Incorrect Items

Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong item, contact us at hello@petborough.com as soon as possible so we can review the issue and make it right.

Exchanges

If you would like a different item, color, or size, the easiest option is to return the original item and place a new order once your return has been accepted.

Cancellations

Orders may be canceled until they have been fulfilled. Once an order has been fulfilled, it can no longer be canceled and our standard return policy will apply.

Refunds

Once your return is received and inspected, we’ll let you know whether your refund has been approved. Approved refunds will be issued to your original payment method.

Please allow up to 10 business days for the refund to appear after it has been issued, depending on your bank or payment provider.

For any return or refund questions, contact us at hello@petborough.com.